* Return Policy
1. Please check if there's any problem once you receive the product. If you receive damaged, defective or wrong product,
please contact us via email or our Facebook Messenger as soon as possible, in order to avoid stock shortage.
We will process your request shortly.
2. If you would like to exchange a product, please keep the packaging intact along with price tag and receipt, and send
them back after our customer service staff confirmed and approved.
3. Shipping costs and customs duties for exchanging non-defective product will be covered by the customer.
* Non-returnable Conditions
1. Discount items.
2. Items that have been stained.
3. Items with incomplete packaging/accessories.
4. Items that have been received more than 7 days.
5. All items purchased at original price can only be returned once.
* Kind reminder
According to the Consumer Protection Law, consumers have the right to enjoy a 7-day appreciation period. The apprecia
tion period is not a trial period. The product needs to be brand new and complete, and the packaging must be intact be
fore the refund can be processed. If the product has been used, it is not possible to apply for a refund.
J3NERATION still has the final decision on whether the product meets the replaceable conditions.
* If in doubt, please contact us during service hours
Customer Service Time：Monday to Friday 11:00-18:00
Customer Service Email：[email protected]