We offers complimentary shipping on all orders. Orders will take 7-10 days to process and ship.

Our office operates Monday through Friday, excluding federal holidays.


If a package is recorded as delivered to your address, but you have not received it, please contact us

within 2 weeks of placing your order. Once you’ve reported your package as lost,

our Customer Service team will reach out to FedEx to open an investigation for your package.

J3NERATION is not responsible for packages that have been delivered to the wrong address if a

customer has provided incorrect or incomplete shipping information. Please confirm your mailing

details before placing an order.